Privacy Policy — TWINVOTE

1. Information We Collect

When you use TWINVOTE, we may collect:

Account information — email address, display name, and authentication credentials (managed by Supabase Auth).
Usage data — wheels you create, spin history, achievement progress, and Lucky Level XP.
Payment information — processed by Stripe. We do not store your full credit card details.
Technical data — IP address, browser type, and device information collected automatically by our hosting provider (Vercel).

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Service.
Process payments and manage subscriptions.
Track achievements and Lucky Level progression.
Display your published wheels and profile information to other users (only what you choose to share).
Communicate with you about your account, updates, or support requests.

We do not sell your personal data to third parties.

3. Payment Processing

Payments are processed by Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card details on our servers. Stripe may collect and process your payment information in accordance with their Privacy Policy.

4. Data Retention

We retain your account information and content for as long as your account is active. Spin history retention varies by plan tier (7 days for Free, 60 days for Plus, unlimited for Pro). You may request deletion of your account and associated data at any time by contacting us.

5. Your Rights (GDPR)

Under the UK General Data Protection Regulation (GDPR), you have the right to:

Access — request a copy of your personal data.
Rectification — correct inaccurate or incomplete data.
Erasure — request deletion of your personal data.
Portability — receive your data in a structured, machine-readable format.
Objection — object to processing of your personal data.

To exercise any of these rights, contact us at support@twinvote.com. We will respond within 30 days.

6. Cookies

We use essential cookies for authentication (managed by Supabase Auth). These cookies are necessary for the Service to function. We do not use tracking cookies, advertising cookies, or analytics cookies.

7. Third-Party Services

TWINVOTE relies on the following third-party services:

Supabase — database, authentication, and file storage.
Stripe — payment processing and subscription management.
Vercel — application hosting and content delivery.

Each provider has its own privacy policy and data processing terms.

8. Contact

For privacy-related inquiries, contact us at support@twinvote.com or via the Contact page.